Last Updated: November 13, 2025
Please read these Terms of Service (“Terms”) carefully before using partnercade.com (the “Site”) operated by Partnercade (“we,” “us,” or “our”).
1. Acceptance of Terms
By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.
2. Services Description
Partnercade provides digital marketing services, including but not limited to: CRO, SEO, social media management, content marketing, paid advertising management, email marketing, and related consulting services (collectively, the “Services”).
3. Client Accounts
3.1 Registration: To access certain Services, you may need to create an account. You must provide accurate, current, and complete information.
3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3.3 Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.
4. Service Agreements and Payments
4.1 Service Terms: Specific services will be governed by separate service agreements, proposals, or statements of work that incorporate these Terms by reference.
4.2 Pricing: Fees for Services are as quoted in your service agreement. All fees are in USD unless otherwise stated.
4.3 Payment Terms: Payment is due according to the terms specified in your service agreement. Late payments may incur a fee of 1.5% per month or the maximum allowed by law.
4.4 Refunds: Due to the nature of digital marketing services, refunds are generally not provided once work has commenced unless specified in your service agreement.
4.5 Price Changes: We reserve the right to modify our pricing with 30 days’ notice to existing clients.
5. Client Responsibilities
5.1 Cooperation: You agree to provide timely access to necessary accounts, materials, information, and approvals required for us to perform Services.
5.2 Content Accuracy: You are responsible for the accuracy and legality of all content, materials, and information you provide to us.
5.3 Account Access: You will provide necessary login credentials and access to third-party platforms (Google Ads, Facebook Ads, etc.) as needed.
5.4 Third-Party Services: You are responsible for maintaining active accounts and paying fees for any third-party platforms required for our Services (ad spend, hosting, email services, etc.).
6. Intellectual Property
6.1 Our Property: All content on our Site, including text, graphics, logos, and software, is owned by Partnercade and protected by copyright and trademark laws.
6.2 Client Materials: You retain ownership of all materials you provide to us. By providing materials, you grant us a non-exclusive, royalty-free license to use them solely for the purpose of performing Services.
6.3 Work Product: Upon full payment, you will own deliverables created explicitly for you (content, graphics, etc.). We retain ownership of our methodologies, tools, templates, and processes.
6.4 Portfolio Rights: We reserve the right to display your work in our portfolio and marketing materials unless you request otherwise in writing.
7. Results and Guarantees
7.1 No Guarantees: Digital marketing results depend on many factors beyond our control. We do not guarantee specific results, rankings, traffic levels, lead generation, or ROI.
7.2 Best Efforts: We agree to perform Services using industry best practices and reasonable skill and care.
7.3 Third-Party Changes: We are not responsible for changes to third-party platforms (Google algorithm updates, social media policy changes, etc.) that may affect results.
8. Prohibited Activities
You may not:
- Provide false or misleading information
- Use our Services for illegal purposes or to promote unlawful products/services
- Violate any applicable laws, regulations, or third-party rights
- Request services that violate the platform’s terms of service
- Interfere with or disrupt our Services or servers
- Use automated systems to access our Site without permission
9. Third-Party Services and Links
9.1 Third-Party Platforms: Our Services may involve third-party platforms (Google, Facebook, etc.). Your use of these platforms is subject to their respective terms of service.
9.2 External Links: Our Site may contain links to third-party websites. We are not responsible for the content or practices of external sites.
9.3 No Endorsement: Links to third-party sites do not imply endorsement.
10. Privacy and Data
10.1 Privacy Policy: Our collection and use of personal information is governed by our Privacy Policy.
10.2 Data Access: We may access analytics and performance data from your accounts solely to provide Services.
10.3 Confidentiality: We will maintain the confidentiality of your proprietary information and will not disclose it to third parties except as necessary to perform Services.
11. Cookies and Tracking
We use cookies and similar technologies for:
- Essential site functionality
- Analytics and performance monitoring
- Marketing and advertising
By using our Site, you consent to our use of cookies as described in our Privacy Policy. You can control cookie preferences through your browser settings.
12. Disclaimers
12.1 “AS IS” Basis: THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
12.2 Service Availability: We do not warrant that Services will be uninterrupted, error-free, or completely secure.
12.3 Third-Party Platforms: We are not responsible for the performance, availability, or policies of third-party platforms.
13. Limitation of Liability
13.1 Liability Cap: TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
13.2 Excluded Damages: WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.
13.3 Third-Party Actions: We are not liable for actions or inactions of third-party platforms, suspended ad accounts, ranking changes, or algorithm updates.
14. Indemnification
You agree to indemnify and hold harmless Partnercade, its officers, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:
- Your use of Services
- Your violation of these Terms
- Content or materials you provide
- Your violation of any third-party rights or applicable laws
15. Termination
15.1 Termination Rights: Either party may terminate services according to the terms specified in the service agreement.
15.2 Effect of Termination: Upon termination, you must pay all outstanding fees for services rendered. We will provide reasonable transition assistance as specified in your agreement.
15.3 Survival: Sections relating to payment, intellectual property, limitation of liability, and indemnification survive termination.
16. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
- Posting the updated Terms on our Site with a new “Last Updated” date
- Sending notice to the email address associated with your account
Continued use of Services after changes take effect constitutes acceptance of the revised Terms.
17. Dispute Resolution
17.1 Governing Law: These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.
17.2 Informal Resolution: Before filing any formal claim, you agree to contact us to seek an informal resolution.
17.3 Arbitration: Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may bring claims in small claims court.
17.4 Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class actions or class arbitrations.
17.5 Jurisdiction: For matters not subject to arbitration, you consent to the exclusive jurisdiction of courts located in Ontario, Canada.
18. General Provisions
18.1 Entire Agreement: These Terms, along with your service agreement and Privacy Policy, constitute the entire agreement between you and Partnercade.
18.2 Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
18.3 Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
18.4 Assignment: You may not assign these Terms without our written consent. We may assign these Terms to any successor or affiliate.
18.5 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.
19. Contact
For questions about these Terms, contact us.